THANKFUL! That’s exactly how I’m feeling today. I hope you and yours had a wonderful Thanksgiving. As we head into this holiday season of gratitude and giving, I want you to know how much you mean to Mosaic. Mosaic would not exist without you. I am so thankful for each and every one of you. Just prior to our quarterly meeting, I attended a presentation by James Lawrence, the Iron Cowboy, an extreme endurance athlete who’s completed 50 Ironman competitions, in 50 states, in 50 days. At one particular event, he offered to help a young man with cerebral palsy complete an Ironman and pulled him behind him in a boat, behind his bike, and in a wagon as he ran. His takeaway from this experience was that this young man could do none of those things – and he thought to himself, “I get to ride my bike today. I get to run today.” And that really resonated with me: I get to get up and do this, with all of you, every day. And I’m so grateful for that. I hope you feel the same way.
It was great to spend time with some of our team last week at our quarterly meeting. I always enjoy the face time, the conversations we’re able to have and the collaboration. As I’ve said before, it is always important for us to stop and review where we’ve been, where we are and where we’re going. Sometimes we get so involved in our day-to-day business that we don’t realize how far we have actually come. When we take a step back, it’s really powerful to realize all we have accomplished in 2017. None of this would have been possible without everyone’s dedication and commitment, so, thank you!
During the meeting, the management team sat down and talked through the format and value of our quarterly meetings for our team. We want to support our team in being successful, so, what does that look like? Success for Mosaic is simple — we want to provide the very best client experience. That starts with our consultants focusing on what they do best: helping our clients. With that in mind, we decided to make quarterly meeting attendance optional for client-facing team members. You are always welcome to come, but going forward, you will no longer be required to attend any company meeting except our annual meeting in May.
For those of you who weren’t with us, I want to share some highlights – and some decisions that have transpired as a result of our discussions, and your input, at the meeting.
- Benefits. I have some exciting news to share! As a result of our discussion and projected cost savings on quarterly meeting travel, we have decided to recoup those costs and reinvest those saved dollars into our benefits for 2018. We took another look at our benefits plans for 2018 to see where we could make medical coverage more affordable for our team. We were able to roll back premium costs so that our team will see no increase in premium cost for next year. We know how important medical coverage costs are to our team and we’re happy to be able to take this extra step to keep your health care coverage as affordable as possible.
- Benefits is a hot button issue for all employers, Mosaic included, and trust me, we want to be able to give all of you the best we possibly can. Mosaic absorbed a 37% increase in cost of benefits this year and stepped up our share from $3,300 per individual to $5,200 per individual. We’re really pleased that we were able to identify some additional company savings to reinvest back into our medical plan to relieve some of that pressure I know that everyone feels and help even more. Our People and Culture team will be sending information on our 2018 premiums to everyone soon and will be happy to walk through everything with you. You can also tune in for our last information session this coming Wednesday, November 29 (which is also the last day of open enrollment!)
- Turnover. Team turnover can be a sticky subject but it’s something we need to talk about. Turnover is relatively common, and while we hate to lose a Mosaic team member, we understand that sometimes, people need change to continue to grow. I think some turnover is normal for a company of our size, at this time. We look at the progress of the folks on our team as a badge of honor, and we encourage folks to feel good about taking a leap elsewhere if that’s truly the best move for them. Sometimes, people move on, and we need to be okay with that. I used to think everyone would want to spend their entire career with Mosaic but the reality is, we need to give people the freedom to do what is best for them. We are absolutely dedicated to offering you a place where you can spread your wings and grow to your greatest potential – but we should also be proud of giving people a good base to build their career on and prepare them for success, anywhere they choose to be
- Q3 Company Priority Review. We had another awesome quarter. All of our company priorities were in the green and 100% completed. Hats off to everyone who worked diligently to complete these priorities! Some of them were very big and meaty but necessary. Below is quick review of what we accomplished. If you would like to check out the presentation I presented on Thursday, see here: (Q3_Review_final)
- Define Communication Structure by Role – Vicki Hill
We focused on defining Mosaic’s business language and developing clear communication. We now have company tiles that are being used to better manage our business. These tiles have a consistent look and feel and metrics that are being reported on. Although this priority is complete, it is a living, breathing document that we will continue to work on and tweak.
- Personal Growth and Enrichment Program – Mike Webb
Every quarter, and in every Petra session, our Petra Coach Marshall tells us: “You must grow your people.” This program is designed to invest in the growth of our people and focus on you, people, coaching, teamwork and our business model. We want to help you know yourself, identify your strengths and understand your team members, and work styles, better, to be more effective. Mike has already defined a few team members to participate in a program pilot. We’ll be test-driving the program in Q4 and roll it out to everyone in Q1 2018.
- One-Year Product and Services Roadmap – Matt Hill
We wanted to create a full roadmap of products and services so that we can solidify our relationships with existing clients, grow our repeat business and expand the services we’re able to offer current clients and Matt did exactly that. He has some awesome ideas and I am not just being partial! He’s identified six opportunities to provide additional product and/or service lines or enhance/expand current product and service offerings. A plan is being developed for deploying these opportunities in 2018.
- MTE- Performance Management l – Krystyn Sadler
You asked, and we heard! We know that everyone wants to know the answer to the question, “how am I doing? And what is my career path at Mosaic?” We made this a company priority to give visibility into the process, create opportunities for developmental conversations between managers and employees (not just the tactical 1:1’s) and create a clear career pathway for our team. Krystyn undertook this priority and dominated it! We’ll be rolling out performance management in Q4, starting with an UltiPro buildout and training for managers on the process, and beginning the actual performance review process in 2018.
- MTE- Compensation Review – Krystyn Sadler
This is another company priority that was created based on your direct feedback from survey results. All positions were matched to 3-5 surveys on a national salary structure. The current market data reflects that 93% of our positions are in market! That is a huge win for us! We will be having individual communications to each team member about the results of the compensation review and what comes next, during early December.
- Create clear client and project communication from SOW to StoS– Matt Hill
The end goal for this priority was to provide consistent communications experience for internal and external clients. Matt and team created a process map with documents and information exchange points and templates to create consistency and guide our internal and client-facing communications. Next quarter Matt will be customizing communications plan to specific needs.
In case you missed my email regarding our Q4 priorities, they are below:
- Roll-out MTE Performance Management – Krystyn Sadler
With groundwork laid for our performance management process, we are focusing on roll-out and encouraging full adoption of our MTE performance management process in UltiPro. Our Q4 goal is to fully develop and deploy our performance management system in 2018.
- Clear Client and Project Communication from SOW to STOS – Matt Hill
Continued from last quarter, we’ll continue to work on communications strategy and roadmap to guide our internal and external interactions cycle and support better information-sharing. We established owners of the updated or newly created tools at our quarterly meeting, and they will be socializing them with their teams and making them a part of their internal and external communications process.
- Address Top 5 Clarizen Pain Points – Denise Maddox
Prior to our quarterly meeting, Denise conducted a survey to get everyone’s input on the top five Clarizen areas that need immediate attention. The goal is to improve processes, fields and workflow to support ease of use. We’ll use your feedback to help us target your most immediate needs and prioritizing the necessary changes.
- Remote Desktop Roll-out– Matt Hill
Mosaic is converting to a remote desktop server for increased security and enhanced file storage and sharing capabilities, and back-up of important company information. The server will offer better security for both Mosaic and client information and will be available to all team members.
- Develop Account Management Guidelines and Structure – Cherie Barnier
I think everyone understands that our primary focus is our clients: they are our number-one priority! Cherie is working to define and develop account management guidelines and a structure to help us deliver consistent and professional service. Once complete, these guidelines will be our standard operating procedures for anyone who serves a client.
I hope everyone takes time this season to spend with their family and unplug from the hustle and bustle of everyday work life. I am very grateful that I have been blessed with the opportunity to make a difference and inspire confidence in each of your lives and all of you make a difference to me, and to so many. Here’s to our team!
Your Biggest Cheerleader,